Returns Request
Should you wish to return your order under the conditions detailed in our returns policy. Please complete the form below and a member of the team will be in-touch with a collection date and time.
FAQs
Have a question that isn't answered here? Feel free to contact us using the link below
Do you ship overseas?
At the moment, we only ship to the UK. See below for more info on delivery times.
UK Mainland | Royal Mail Delivery | 2 working days
Ireland / Northern Ireland | Tracked Delivery | 3 to 5 working days
Channel Islands / Isle of Wight / Isle of Man / Highlands | Tracked Delivery | 3 to 5 working days
Do the products come with a guarantee?
Alfresco Chef guarantees its wood fired ovens and their components to be free from defects in materials and workmanship for up to 3 years. Check out our Warranty page for more info on this.
What makes your wood-fired ovens different from conventional ovens?
Our wood-fired ovens offer superior heat retention, faster cooking times, and the ability to reach much higher temperatures than conventional ovens. They also impart a distinct smokey flavour (subject to the fuel used) to food and allow for versatile cooking methods.
Can I use a wood-fired oven for more than just pizza?
Absolutely! While pizzas are popular, wood-fired ovens are versatile and can be used for baking bread, roasting meats and vegetables, grilling, and even slow-cooking stews. Refer to our blog for more info - What More Can I Cook?
How much space do I need for a wood-fired oven?
Space requirements depend on the model. Our smallest countertop models require little space as is portable with small legs. While larger freestanding models will need more space (BBQ sort of size). Refer to our oven comparison for all sizes.
What type of wood should I use in my oven?
Hardwoods like oak, maple, or fruitwoods (apple, cherry) are ideal. Avoid using softwoods or treated lumber, as they can impart unpleasant flavours and potentially harmful chemicals. TIP: Ensure all fuel, logs and kindling is as dry as possible before use.
How long does it take to heat up a wood-fired oven?
Heating times vary by model and desired temperature. On average, it takes about 15-20 minutes to reach pizza-cooking temperatures. Though if you use a fire lighter times can be reduced.
How do I clean and maintain my wood-fired oven?
Regular maintenance includes removing ash after each use, occasionally cleaning the oven floor with a brush, and checking for any cracks or damage. We provide detailed care instructions with each oven.
What temperatures can your ovens reach?
Our ovens can reach temperatures up to 1000°F (538°C), with most cooking done between 500-900°F (260-482°C). It is not advised to go hotter than this, though this is certainly possible. Higher temperatures than this can cause damage.
How energy-efficient are wood-fired ovens?
Wood-fired ovens are highly efficient due to their excellent heat retention. Once heated, they can maintain cooking temperatures for hours with minimal additional fuel. An example, our Naples oven will be able to cook 10 pizzas with 5-6 logs and maintain heat of 350C+ for hours.
How can I get support if I have issues with my oven?
Our customer support team is available via phone, email, and chat. Please do email us at info@thealfrescochef.co.uk