Warranty

Alfresco Chef guarantee the wood fired oven and its components to be free from defects in materials and workmanship for up to 3 years.

Please retain your receipt, invoice or any other proof of purchase for the duration of your ownership and register your oven online here

In the unlikely event that something does go wrong, we will endeavour to

  • Repair or replace faulty component parts.
  • If the fault cannot be repaired, we will replace the whole oven.
  • In the event the oven is replaced, we require the existing oven to be returned.

To make a warranty claim, please contact our customer support team by email info@thealfrescochef.co.uk. Please note, proof of purchase will be required at the time of contact. 

Exclusions

These exclusions apply to the warranty:

  • The oven has not been used in accordance with the manual
  • Use of anything other than untreated hardwood for fuel and burning the oven at excessive temperatures over 450°C
  • Normal wear and tear (e.g. oven tiles and thermometer)
  • Discolouration or heat tarnishing.
  • Water damage
  • Surface rust
  • Minor distortion or warping caused by prolonged exposure to heat, where warping does not prevent use of the oven
  • Alterations and modifications to the oven change the condition detected at delivery of the product
  • If the damage is the result of the use of chemicals inside or outside the oven
  • Damage to parts not functional and decorative that do not affect the normal use of the oven, including scratches and colours differences
  • The warranty does not cover the stone tiles for general wear and tear or breakages in use

Spare parts are available from the Alfresco Chef.

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